Appointments
You can cancel 24 hours before your appointment. Last minute cancellations leave our staff with empty time slots that another person could have enjoyed.
Please let us know if you are running late. We will wait for you! However, if we do not hear from you we will move ahead with our next appointment.
Promotions can only be rescheduled once. Second reschedule will cost 25% more than sale price.
Appointments above $70 will require a 20% non-refundable deposit.
If you are getting your hair done for an event, please contact us for an appointment at least a week before the date.
Manis + pedis
We will not perform nail services if there are blisters, wounds, nail fungus, herpes, warts, or any communicable disease. If you have recently had any kind of surgery on appendages we suggest you wait until it has completely healed. No swelling or anything!
Please arrive about 5 - 10 minutes early to give yourself enough time to park, choose your colour and settle down!
If you chose regular polish; please wait about 20-25 minutes for it to dry enough so you can leave. Regular polish takes about 24 hours to dry completely so please be careful when you leave from here!
We are happy to repair a gel manicure or gel pedicure within 3 days of the original service :)
Laser FAQs
It does not hurt. Nothing but a tiny sensation. It is the most pain free a treatment can get.
The settings get optimized to suit your skin type and hair.
Our laser technology and machine has the following approvals to make sure that it is safe to use and provides the best results: FDA, CE MDD, ISO-13485, IEC 60-601-1, CFS, CSA and TGA.
Our laser takes between 6 - 8 sessions on average.
Sorry soon-to-be mamas. No laser for you until after you are done breast-feeding.
If you are searching for laser that will suit you then we are happy to do a free patch test for you!
Before, during & after laser
Take a picture and shave the area the day before your appointment.
Avoid sun exposure for at least 48 hrs before and after your session on lasered area. ALWAYS! If you are doing brazilian laser/waxing then no biking, no swimming and no sexy time is suggested for the next 48 hours. Chlorine and rubbing can be rough.
Sleep on a new pillow cover after face laser to avoid bacterial infections because your skin will be sensitive. No itching either!
With our laser you can shave or wax in between :) Whatever you like.
Facial treatments
Try to stay out of the sun (or use spf) before and after your facials. Treatments on sunburnt skin are just going to make it worse.
Tell us a bit about your skin type and what your routine is. It helps us assess your skin and customize our facial specifically for you <3
If you want that glowing skin for a special event, do facial a couple days before because the skin takes a few days to show results. Sadly, we cannot wave our wand, our magic takes a few days ;)
Refunds
Our employees delight themselves in providing you with exceptional services and excellent customer care.
We do not issue refunds on salon services. However, should you have any questions or concerns about the service you have received in the salon, please notify the salon within 3 days of your service. If you are not satisfied with the work performed, we require that you return to the salon so that the work that was done can be visually inspected. At that time, we will make every effort to make any adjustments to your satisfaction by rescheduling you with our stylist or esthetician. Adjustments are made available to you at no cost only within the 3 days of the initial service.